📌 1. Customer Terms and Conditions
1.1 Account Registration & Verification
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To use the Trendzap platform, you must register via mobile number or email.
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An OTP (One-Time Password) or email verification is required to complete the signup process.
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You are responsible for maintaining the security of your login credentials.
1.2 Orders & Payments
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Orders must be paid through approved payment methods.
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Trendzap is not responsible for delays caused by vendors, traffic, or external factors.
1.3 Refunds & Cancellations
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Orders may be cancelled within 2 minutes of placement for a full refund (if applicable).
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Refunds are processed to the original payment method.
1.4 User Behavior
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Abusive language or harassment of vendors or delivery partners is strictly prohibited.
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Fraudulent activity or repeated misuse of offers will result in account termination.
📌 2. Partner (Vendor) Terms and Conditions
2.1 Registration & Verification
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Vendors must register via a verified email or phone number with OTP confirmation.
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Submission of FSSAI license, GST, PAN, and other valid business documents is mandatory.
2.2 Menu & Pricing
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Menu listings and pricing should be accurate and updated regularly.
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Misleading information or manipulation can lead to deactivation.
2.3 Order Fulfillment
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Orders must be prepared and dispatched within the estimated time.
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Consistent delays or customer complaints may lead to performance penalties.
2.4 Commission & Settlement
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Trendzap deducts an agreed commission from each order.
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Payouts are settled weekly/monthly via bank transfer.
📌 3. Driver (Delivery Partner) Terms and Conditions
3.1 Registration & Verification
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Drivers must register using OTP or email verification.
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Submission of driver’s license, Aadhaar, vehicle RC, insurance, and a recent photo is required.
3.2 Responsibilities
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Timely pickup and safe delivery of orders is mandatory.
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Any loss, damage, or order tampering is punishable.
3.3 Earnings & Penalties
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Drivers are paid per delivery with possible incentives.
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Repeated cancellations, misbehavior, or order manipulation will lead to penalties or suspension.
3.4 Conduct
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Respect towards customers and vendors is essential.
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Use of abusive language, intoxication, or misconduct will result in immediate deactivation.
📌 4. Cab Driver Terms and Conditions
4.1 Registration & Verification
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Cab drivers must sign up using mobile number/email with OTP verification.
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Valid commercial license, vehicle papers, insurance, and police verification are mandatory.
4.2 Ride Handling
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Drivers must follow the route suggested by the app and adhere to estimated arrival times.
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Fare calculation is managed by the app and must not be manipulated.
4.3 Behavior & Safety
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Clean vehicles, polite behavior, and safe driving are required at all times.
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Any passenger complaint may lead to investigation and suspension.
4.4 Earnings & Penalties
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Weekly payments are credited after deducting platform commission.
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Unjustified ride cancellations may affect incentives or result in account review.