1.1 Account Registration & Verification
To use the Trendzap platform, you must register via mobile number or email.
An OTP (One-Time Password) or email verification is required to complete the signup process.
You are responsible for maintaining the security of your login credentials.
1.2 Orders & Payments
Orders must be paid through approved payment methods.
Trendzap is not responsible for delays caused by vendors, traffic, or external factors.
1.3 Refunds & Cancellations
Orders may be cancelled within 2 minutes of placement for a full refund (if applicable).
Refunds are processed to the original payment method.
1.4 User Behavior
Abusive language or harassment of vendors or delivery partners is strictly prohibited.
Fraudulent activity or repeated misuse of offers will result in account termination.
2.1 Registration & Verification
Vendors must register via a verified email or phone number with OTP confirmation.
Submission of FSSAI license, GST, PAN, and other valid business documents is mandatory.
2.2 Menu & Pricing
Menu listings and pricing should be accurate and updated regularly.
Misleading information or manipulation can lead to deactivation.
2.3 Order Fulfillment
Orders must be prepared and dispatched within the estimated time.
Consistent delays or customer complaints may lead to performance penalties.
2.4 Commission & Settlement
Trendzap deducts an agreed commission from each order.
Payouts are settled weekly/monthly via bank transfer.
3.1 Registration & Verification
Drivers must register using OTP or email verification.
Submission of driver’s license, Aadhaar, vehicle RC, insurance, and a recent photo is required.
3.2 Responsibilities
Timely pickup and safe delivery of orders is mandatory.
Any loss, damage, or order tampering is punishable.
3.3 Earnings & Penalties
Drivers are paid per delivery with possible incentives.
Repeated cancellations, misbehavior, or order manipulation will lead to penalties or suspension.
3.4 Conduct
Respect towards customers and vendors is essential.
Use of abusive language, intoxication, or misconduct will result in immediate deactivation.
4.1 Registration & Verification
Cab drivers must sign up using mobile number/email with OTP verification.
Valid commercial license, vehicle papers, insurance, and police verification are mandatory.
4.2 Ride Handling
Drivers must follow the route suggested by the app and adhere to estimated arrival times.
Fare calculation is managed by the app and must not be manipulated.
4.3 Behavior & Safety
Clean vehicles, polite behavior, and safe driving are required at all times.
Any passenger complaint may lead to investigation and suspension.
4.4 Earnings & Penalties
Weekly payments are credited after deducting platform commission.
Unjustified ride cancellations may affect incentives or result in account review.
