Cancellation Policy – Trendzap
At Trendzap, we strive to ensure timely and hassle-free services for all users. However, we understand there may be times when cancellations are necessary. Our cancellation policy varies based on service type:
🚖 Taxi & Cab Booking
-
Free Cancellation: Within 2 minutes of booking.
-
After Grace Period: A nominal cancellation fee will be charged if the ride is canceled after the driver has been assigned or has arrived at your location.
🍔 Food Orders
-
Free Cancellation: Only before the restaurant confirms the order.
-
After Confirmation: If food preparation has started, cancellation may not be allowed or will include a partial refund (excluding preparation cost).
🛒 Grocery & Essentials
-
Free Cancellation: Before packaging or dispatch.
-
After Dispatch: Cancellation not allowed once items are out for delivery.
📦 Parcel/Local Delivery
-
Before Pickup: Free cancellation if no delivery agent is assigned.
-
After Assignment/Pickup: Full charge will be applicable once delivery is en route.
📌 Vendor/Partner Guidelines
-
If a vendor cancels an accepted order without valid reason, Trendzap reserves the right to:
-
Temporarily suspend the vendor account.
-
Levy cancellation penalties.
-
💰 Refunds (If Applicable)
-
Refunds for canceled orders will be processed within 5–7 business days.
-
Refunds via Razorpay or Paytm follow their respective banking cycles, typically:
-
Razorpay: 5–7 working days.
-
Paytm: 2–5 working days depending on bank and method.
-
For any concerns, contact our support team directly via the app or email: support@trendzap.in.