Privacy policy

📜 Privacy Policy – Trendzap

Effective Date: [01-07-2025]
Last Updated: [03-06-2025]

Trendzap (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share data when you use our mobile app, website, and related services for customers, vendors (partners), delivery drivers, and cab drivers.


1. 🔐 Information We Collect

a) Personal Information

  • Name, mobile number, and email address

  • Profile picture (optional)

  • Delivery or pickup addresses

  • Government IDs (for vendors and drivers)

  • Vehicle details (for drivers/cab drivers)

b) Verification Data

  • OTP sent to your mobile number or email for registration and authentication.

c) Transaction & Order Data

  • Order history, payment method, billing address

  • Delivery details, time, and order notes

d) Device & App Usage

  • IP address, device ID, operating system, browser type

  • Location (GPS) for delivery or ride tracking

  • App interaction logs and crash reports


2. ✅ How We Use Your Data

We use your personal information to:

  • Verify identity through OTP/email verification

  • Process and deliver food, products, and cab rides

  • Enable secure login and protect your account

  • Track deliveries and rides in real-time

  • Send order updates, promotions, and support responses

  • Monitor service quality and performance

  • Comply with legal or regulatory requirements


3. 🤝 Sharing of Information

We may share your data:

  • With vendors to fulfill orders

  • With drivers or cab partners to complete delivery or rides

  • With third-party service providers (e.g., payment gateways, SMS/email services)

  • With government or law enforcement if required

We do not sell your personal information to third parties.


4. 🔒 Data Security

  • We use industry-standard encryption, secure servers, and firewall protection.

  • OTP-based authentication helps ensure secure access.

  • Access to your data is limited to authorized personnel only.


5. 📱 Your Choices

You can:

  • Access or update your profile via the app

  • Delete your account by contacting support

  • Opt-out of promotional messages anytime

  • Deny GPS/location access (may affect delivery or cab functionality)


6. 🧒 Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.


7. 🌐 International Data Transfers

If you are outside [your country], your data may be transferred to and processed in our country of operation. We ensure adequate safeguards are in place.


8. 📞 Contact Us

For questions, complaints, or data access requests, contact:

Trendzap Support Team
📧 Email: [support@trendzap.in]
📱 Phone: [+91-7903659011]