Refund Policy

Refund Policy – Trendzap
Effective for Customers, Vendors/Partners | Includes Razorpay & Paytm cycles

At Trendzap, your satisfaction is our priority. This policy outlines how refunds are handled across different users and payment gateways, with transparency and fairness at the core.

🧾 FOR CUSTOMERS

✅ Eligible Refund Scenarios:

• Order Canceled before vendor acceptance or preparation.

• Incorrect, damaged, or missing items delivered.

• Failed deliveries due to delivery agent or system error.

❌ Non-Refundable Scenarios:

• Orders successfully delivered as placed.

• Complaints raised beyond 24 hours of delivery.

• Items partially consumed, misused, or unverified.

💳 Refund Timelines by Payment Gateway:

• Razorpay: 5–7 business days

• Paytm: 2–5 business days

• UPI / Wallets / Cards: As per respective provider cycles

Refunds are processed automatically to the original mode of payment once verified and approved.

🏪 FOR VENDORS / PARTNERS

✅ Refunds May Be Issued For:

• Orders cancelled due to platform error or duplication.

• Valid technical issues causing transaction failure.

❌ Non-Refundable Conditions:

• Order already accepted, prepared, or dispatched.

• Refund requests lacking evidence or made post-dispatch.

🔁 Refund Processing Cycle

1. User reports issue (within 24 hours of delivery).

2. Trendzap Support reviews claim (usually within 48 hours).

3. If valid, refund is initiated to payment method.

4. Payment Gateway Cycle completes the transaction:

Delays, if any, are due to the gateway/bank, not Trendzap.

📩 Support & Queries

• Email: support@trendzap.in

• Phone: +917903659011

• App: Help & Support > Refund Requests