🚚 Trendzap Shipping & Delivery Policies

🍴 Food Vendors (Restaurants & Cloud Kitchens)

Delivery Options:
- ⚡ Instant Delivery: Orders delivered in 30–60 minutes depending on restaurant distance & traffic.
- ⏰ Scheduled Delivery: Customers can pre-book meals for a specific date & time.
Delivery Charges: Auto-calculated based on distance between restaurant and customer.
Order Tracking: Real-time live tracking available in the app.
Failed Delivery: If the customer is unavailable, the rider will wait 10 minutes before marking the order as undeliverable.

Delivery Options:
- ⚡ Instant Delivery: Delivery in 1–2 hours for nearby stores.
- ⏰ Scheduled Delivery: Customers can choose a preferred slot (Morning, Afternoon, Evening) for bulk or regular groceries.
Shipping Charges: Calculated dynamically on distance from vendor.
Packaging: Partner vendors ensure fresh & hygienic packaging.
Tracking: Push notifications + live tracking inside the app.

Delivery Options:
- ⚡ Instant Delivery (Same-day Express): Available in select cities for local vendor items.
- ⏰ Scheduled Delivery: Customer can select a preferred delivery day/time slot.
Processing Time: Orders processed within 24–48 hours.
Delivery Time (Standard):
- Metro Cities: 2–4 working days
- Other Cities: 4–7 working days
- Remote Areas: 7–10 working days
Shipping Charges: Calculated at checkout based on distance & courier partner charges.
Tracking: Tracking ID shared via SMS/Email + in-app updates.

Ride Options:
- ⚡ Instant Ride: Book instantly and get pickup in 5–15 minutes.
- ⏰ Scheduled Ride: Customers can book a cab/auto hours or days in advance for planned travel.
Ride Charges: Dynamic fare based on base fare + per km + time taken.
Cancellation:
- Free cancellation within 2 minutes.
- Cancellation fee may apply if the driver has already started.
Safety: GPS tracking + verified drivers for customer safety.

👉 Now Trendzap supports both Instant & Scheduled deliveries/rides across Food, Grocery, Ecommerce & Cab services.