Shipping Policy

🚚 Trendzap Shipping & Delivery Policies

🍴 Food Vendors (Restaurants & Cloud Kitchens)

  • Delivery Options:

    • Instant Delivery: Orders delivered in 30–60 minutes depending on restaurant distance & traffic.

    • Scheduled Delivery: Customers can pre-book meals for a specific date & time.

  • Delivery Charges: Auto-calculated based on distance between restaurant and customer.

  • Order Tracking: Real-time live tracking available in the app.

  • Failed Delivery: If the customer is unavailable, the rider will wait 10 minutes before marking the order as undeliverable.


🛒 Grocery Vendors

  • Delivery Options:

    • Instant Delivery: Delivery in 1–2 hours for nearby stores.

    • Scheduled Delivery: Customers can choose a preferred slot (Morning, Afternoon, Evening) for bulk or regular groceries.

  • Shipping Charges: Calculated dynamically on distance from vendor.

  • Packaging: Partner vendors ensure fresh & hygienic packaging.

  • Tracking: Push notifications + live tracking inside the app.


📦 E-commerce Vendors (Retail & Online Stores)

  • Delivery Options:

    • Instant Delivery (Same-day Express): Available in select cities for local vendor items.

    • Scheduled Delivery: Customer can select a preferred delivery day/time slot.

  • Processing Time: Orders processed within 24–48 hours.

  • Delivery Time (Standard):

    • Metro Cities: 2–4 working days

    • Other Cities: 4–7 working days

    • Remote Areas: 7–10 working days

  • Shipping Charges: Calculated at checkout based on distance & courier partner charges.

  • Tracking: Tracking ID shared via SMS/Email + in-app updates.


🚖 Cab/Auto Services

  • Ride Options:

    • Instant Ride: Book instantly and get pickup in 5–15 minutes.

    • Scheduled Ride: Customers can book a cab/auto hours or days in advance for planned travel.

  • Ride Charges: Dynamic fare based on base fare + per km + time taken.

  • Cancellation:

    • Free cancellation within 2 minutes.

    • Cancellation fee may apply if the driver has already started.

  • Safety: GPS tracking + verified drivers for customer safety.


👉 Now Trendzap supports both Instant & Scheduled deliveries/rides across Food, Grocery, Ecommerce & Cab services.